Formal Complaint Form for Students or Student Groups

The Student Complaint Procedure can only be used by current students or recent graduates who wish to make a complaint about an incident which has occurred in the last three months. The purpose of a Formal Complaint is to formally investigate an incident that the student has been unable to resolve informally with the Department or Service area in question.

Any student who feels they need help in writing or submitting their complaint, or would like continued support throughout the procedure, can access support from the Students’ Union by emailing su-advice@bathspa.ac.uk.

We cannot accept Complaints Forms submitted on a student's behalf.

Any personal data submitted in this form will be processed and used by the Complaints Office to consider and respond to your complaint. Throughout the complaint investigation personal data will only be shared with relevant staff members.