Here for you

Anytime, anywhere: Student Wellbeing Services is here to support you 24/7.

Your Student Wellbeing Services team is here to support you 24 hours a day, seven days a week with a range of digital resources, including in the holidays. 

What 24/7 services are provided?

From support with the ongoing coronavirus situation to dealing with feelings of anxiety the free services available on our website can help you express the way you are feeling, find people who have had similar feelings and thoughts and enable you to access teams and services for anything you need help with.

We’ve made it really simple to find what you’re looking for on our webpage; easily navigate between each category to find relevant resources and advice:

  • Mental Health and Wellbeing
  • Harassment, Assault and Bullying
  • Racism, Microaggression and Support
  • Academic Worries
  • Crisis and Emergency

Who can access these and how?

The 24/7 services are available to all students at Bath Spa, and are completely free. Some are app-based, web-based with a student email login or even text/SMS services.

Let’s take a look at some of the common questions you may have about wellbeing and see how we can help.

Who can I talk to about covid-related anxiety?

Student Space is a service that aims to make it easier for you to find the support you need during the COVID-19 pandemic. Find wellbeing resources about studies, social life and dealing with grief and loss online 24/7.

What’s great about Student Space is that you can access it over the phone, online using a webchat, via email and through text message support. This means that there is always someone to listen.

Don’t forget to visit the COVID-related support pages online for information and contact details if you have any questions about COVID and living in halls or for general advice

How do I find out Bath Spa specific events and news?

We use UniWellbeing, an app that helps you keep up to date with events, campaigns and news in your tailored news feed. Download by searching "Bath Spa UniWellbeing" in the Apple or Google Play stores. UniWellbeing uses the five ways to wellbeing to enable you to track your mood, thoughts and habits, and to make positive changes. It’s full of great resources, short self-help courses and signposting to useful University services. You can also follow the Student Wellbeing Services Twitter for more information about campaigns, resources and cute #pupdates from our care dogs!

Where can I go for support with my mental health?

Another important service you can use is the text-based Shout. This free, confidential, 24/7 text messaging support service is there for anyone who is struggling to cope. Simply text SHOUT to 85258 to speak to a trained volunteer about your thoughts. The Shout volunteers will communicate with you via text to ask how you are feeling and give you someone to talk to. They’ll help you address your moment of challenge and move on.

What can I do if I see or experience something that doesn’t feel right?

The Report and Support system is an online portal for when something happens to you or someone you know that is upsetting or concerning. You can report anonymously or request support from an advisor, who will contact you to discuss your experience and options available to help you move forward. You can also find assistance about bullying and harassment, racism, microaggressions, sexual harassment, assault and violence as well as mental health support.

Survivor Pathway also has a range of services to aid people with coping and recovering from difficult events. These include links to specialist charities or helplines, as well as local support networks.

Who can I go to if I am worried about my studies?

If you are worried about your learning, the University is here to help. The Library runs a 24/7 web chat service where you can speak to someone about your worries.

The Student Wellbeing Service can help you with academic support such as Disability Support and mitigating circumstances. 

Where do I go if I need emergency help or feel like I’m in a crisis?

If you feel like you are in a crisis, and need mental health support urgently, as well as using Shout as mentioned above, the Avon and Wiltshire Mental Health Partnership has a 24/7 support line you can call. The telephone line - +44 (0)800 953 1919 - provides round-the-clock assistance, seven days a week, 365 days a year.

If you're concerned for the health, safety and welfare of yourself or others and require urgent assistance, out of hours, please call Student Wellbeing Services and Security on 5555 or +44 (0)1225 875555.

Call 111 for urgent medical advice (it’s free from mobiles and landlines). This service is available 24 hours a day, seven days a week. You can also visit

Of course, if you are in an emergency situation, you should not be afraid to call 999 to ask for an emergency service to attend the situation. It is really important that you do this if you feel that someone is seriously ill or injured, or in danger of being injured.

You won’t get in trouble for trying to help, and it’s always best to be extra cautious.

Don’t stay silent, we are here to help.

The upcoming holidays and festive period could be a difficult time for many, so remember that we are here for you and there is always someone to talk to or something you can do if you need help.

To find out more about the resources we offer, make sure to check out the 24/7 services page where you can also find links to other apps, charities and websites that you can use to help improve your wellbeing.

Follow Student Wellbeing Services on Twitter: @BSUWellbeing 

Disclaimer: The Bath Spa blog is a platform for individual voices and views from the University's community. Any views or opinions represented in individual posts are personal, belonging solely to the author of that post, and do not represent the views of other Bath Spa staff, or Bath Spa University as an institution.



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