Bath Spa is moving to new software to deliver its Library services.
What does Library services software do?
Library services software controls lending, purchasing stock, the management of e-books and journals, and inter-library loans. It allows users to view the library catalogue and manage their account, reserve and renew items, and pay fines.
Why has the old Library services software been replaced?
The new software will improve our service in lots of ways for staff, students and other users. New benefits will include:
- Longer loans if no-one else needs your books
- A new recall system - get the books you need faster than before
- Fewer fines - you'll only be fined when late returns are needed by other borrowers
- Recommendation features - we'll show you other useful resources in your category
- One user-friendly search engine - find everything you need in one place
- Single login for Library accounts (no separate PIN to remember)
- Convenient online fine payments
- Greater choice of e-books.
How will the changes affect me?
Using the Library services will be even easier, with an improved borrowing arrangement and a new look and feel for the Library catalogue.
How can I find out more or get involved?
What will happen to my Library account?
Your current loans, reservations and fines will be transferred to the new system.
How many books can I take out?
All students and staff can borrow up to 25 items.
These can be any combination of items - books, audiovisual materials, DVDs, CDs etc.
How long can I keep books for?
There's a standard loan period of 30 days for all items, except those that are marked as reference only.
Items will have one automatic renewal for a further 30 days. After that, you'll need to renew items online or in person.
There's no limit on the number of times an item can be renewed. However, if an item you have on loan is recalled, i.e. someone places a reservation on it, you have seven days to return it. This allows fair access to high demand items.
I'm a student with a disability and I used to get extended loans, does this still apply?
All items now have an extended loan period. Any recalled books must be returned within seven days or you'll be charged a fine.
Where has the interlibrary loan form gone?
You can now request interlibrary loans online. The form looks different, but contains the same content.
Will my books always automatically renew?
Your first renewal is automatic, after that you will have to renew them yourself online.
Will I be charged fines if my books are overdue?
Fines will not be charged on books if you forget to renew them, unless you have had an item that is in high demand and has been recalled. If you keep books out for more than 28 days past their due date you will be invoiced for the replacement cost of the book and a £5.00 administration fee.
I was due to leave Bath Spa University but now I am staying, and my books didn’t automatically renew. What should I do?
If you have re-enrolled at the University, please get in touch. Email email@example.com
Can I reserve books that are on the shelf before I visit the library?
Reservations can only be placed on items where all copies are out on loan, or at a campus different to your home campus.
I put a reservation on a book, but I can see that there are others before me in the queue. How long do I have to wait to get the book?
If several people have reserved the same item, each loan period is a maximum of seven days.
How long do I have to collect my reserved book once it has arrived?
Can I reserve items during University vacations?
You can place a reservation at any time but during vacations you may have to wait longer for the item to be returned.
My book has been recalled, what does this mean?
Your copy has been recalled because it has been reserved by another user. If you do not return it within seven days, you will be asked to pay a fine.
My book has been recalled, but there are other copies. Why do I have return my copy?
Your copy has been recalled because it has been out the longest. If you do not return it within seven days, you will be asked to pay a fine.
I borrowed a book yesterday and it has already been recalled, why is this?
Your book is in demand so we have reduced the loan period to allow others to use it. You will need to return it within seven days of the recall notice.
Fines and charges
What are the overdue fines?
Fines are only charged on items that have been recalled and not returned within seven days. They are charged at 50p per day (not including weekends or closed days).
You won't be charged fines if you have simply forgotten to renew your item and it becomes overdue. However, once an item is overdue for 28 days, you will be invoiced for the replacement cost of the item as well as a £5.00 administration fee. Once you return the item, the replacement cost will be removed, but you will still have the £5.00 administration fee to pay.
If fines are above £10.00 you will be not be able to borrow or renew items until you have paid.
What if I have lost a book or it gets damaged?
Please let us know as soon as possible so that we can help.
If Library items aren’t returned or are lost/damaged, you will temporarily have library privileges withdrawn and replacement costs will be charged at the full current price of the item.
Invoices for lost or damaged books will normally be sent to you by the University Finance department and payment should be made to them. If you find and return the Library items within 6 months of the invoice being paid, we will be happy to give you a refund.
I have received an invoice. If I return all the books, do I still have to pay it?
You won’t have to pay the book replacement fee if you return the books, but there will still be a £5.00 administration fee per invoice. Any late fines will also still need to be paid.
My account is blocked, how do I unblock it?
If you have fines/charges on your account, you can pay them online through your library account to unblock yourself. If you don't have any fines/charges but are still blocked, please contact us for help.
I have a fine/charge, how do I pay it?
You can pay online through “My Account” in the library catalogue or in person at any campus (minimum payment 50p).
If you have questions about this project or anything else related to the library, please email firstname.lastname@example.org or or ask at the Library reception desk.