Living on campus – Bath Spa University

Winter break 2021-22

Support during the Winter Break 2021-22

Services and facilities available to students over the Winter Break - on campus and digitally.

Please note: full services will resume from Monday 10 January 2022.

From 13 December - 24 December

  • The Student Information Hub will be open until Friday 17 December and the team available until Friday 24 December via Apollo or by phone to 01225 876115.
  • The Accommodation Office will be open until Friday 24 December, but students can remain in halls over the Winter break if they wish to.
  • The IT Service Desk will be available as usual until Friday 24 December via Apollo, telephone (01225 876500) and by appointment.
  • Both Admin and Tech teams will be available until Friday 17 December. Technical spaces are bookable between 10am - 3pm up until Thursday 23 December.
  • The Library opening hours during the Winter Break can be found here. Subject Librarians and Writing and Learning Centre are available for online appointments with bookings available through to 12 noon on Friday 24 December.
  • The Library’s Click and Collect Service will be closed from 18 December at Locksbrook Campus and Sion Hill and will be by arrangement only at Corsham Court.
  • All Catering outlets will be open until Friday 17 December. From 20 December to 24 December, only Cafe Commons will be open from 8.30am - 3.00pm but the App will also be available between 9.00am - 4.00pm, as well as vending machines at all sites.
  • Online Careers and Employability resources are available via MyCareer and the website, as well as virtual support up until 24 December.
  • Student Wellbeing Services is open until 24 December and students can continue to book appointments online.
  • Students’ Union Reception, Shop, Advice Centre and Bar will close on Friday 17 December.
  • Your Students' Union Sabbatical Officers are running online events at 2pm on 20 and at 2pm on 22 December via Bath Spa SU Social Space Facebook Group and an in person event from 2pm - 5pm on 21 December in Commons, Newton Park. Full details of Students' Union services and events during the Winter Break can be found here.
  • All University buildings will be open as normal between 20 and 24 December, 8.00am - 8.00pm.
  • The Inter-site Shuttle Bus will cease from 17 December and recommence on 10 January as per the term dates.

From 24 December - 4 January

  • The Accommodation Office will be closed from 24 December until 4 January, with our staff unavailable during this time frame by phone, email, or appointment. During this period of closure Security are available 24 hours a day to deal with any issues, and can be contacted on 01225 875555, or at the Security Lodge/Green Park House reception (BSU Managed Halls). Students in Unite should receive information from Unite about this.
  • The student post room will be closed from 12.30pm on Friday 24 December and will reopen at 9.30am on Tuesday 4 January.
  • All Catering Outlets are shut during this period but shopping boxes are available to purchase by 24 December for the Winter Break for those staying during this period. Vending machines will be available at all sites.
  • All digital wellbeing platforms are available 24/7 and 365 days a year:
    • UniWellbeing
    • Shout
    • Report & Support
  • The Student Assistance Programme is available to all students at Bath Spa University and provides free additional support alongside our on-campus services. Students can access the service via a free telephone helpline, a web portal and a mobile phone app. You will speak with fully qualified mental health practitioners who are experienced in personal and university related issues.
  • Student Space (run by Student Minds) is available to students every day during the Winter Break and they can be contacted by phone, email, webchat or text. They also have a dedicated section on support for students during the holidays including advice on:
    • Making the most of your time at home
    • If you’re going home for Christmas but don’t want to
    • Staying at university over the Christmas break
  • During the Winter Break, IT technical support will be available from our out-of-hours team on 01225 876500. This service will be closed on Christmas Day.
  • Digital Library and Chat Support is available 24/7/365 days a year and students can borrow up to 25 books and DVDs for the winter break - this can be for light reading and reading for pleasure, as well as for studying.
  • Online Careers and Employability resources are available via MyCareer and the website.
  • We would encourage students to make use of our Bath Spa SU Social Space Facebook group to connect with other Bath Spa students.
  • From 24 December until 4 January 2022 all academic sites will close. The residential sites, Newton Park and Green Park House will continue with 24/7 security cover.
  • The Commons building at Newton Park will be open from 8.00am to midnight throughout the winter break for students wishing to study.

On-campus FAQs

Who do I contact in an emergency?

  • Security and Student Wellbeing Service Out of Hours service – If you’re concerned for the health, safety and wellbeing of yourself or others and require urgent assistance, out of hours, please call Security on 01225 875555.
  • AWP (Avon and Wiltshire mental health service in Bath) – If you feel like you are in a crisis and need mental health support, the Avon and Wiltshire Mental Health Partnership has a 24/7 support line you can call. The telephone line – 0300 3031320 – provides round-the-clock assistance, seven days a week, 365 days a year.
  • NHS 111 – Urgent medical problem? Not sure what to do? Call 111 for medical advice (it’s free from mobiles and landlines). This service is available 24 hours a day, seven days a week. You can also visit NHS 111 online.
  • Call 999 – in the event of an emergency, call 999. Don’t be afraid to call 999, and don’t assume that someone else already called. If you’re unsure whether it’s an emergency, it’s better to be safe than sorry. You should always call 999 if someone is seriously ill or injured, or their life is at risk. When you dial 999, an operator will ask you which service you require. If you need to call 999 but talking on the phone will put you or others at further risk, you can make a silent call. Watch the video on Silent Solutions to find out how to do this.

When is the post room open?

The student post room will be closed from 12.30pm on Friday 24 December and will reopen at 9.30am on Tuesday 4 January. No post or parcels will be available during this closure.

Will I be able to get takeaways and home deliveries?

  • All Catering Outlets are shut during this period but shopping boxes are available to purchase by 24 December for the Winter Break for those staying during this period. Vending machines will be available at all sites.
  • There are a variety of supermarkets that offer online delivery services. Here are some examples of places you can order your food and essential items:

All large supermarkets deliver to private residences. Delivery slots are available to pre-book, although you may not be able to book one immediately, so allow up to a week to find a suitable delivery slot.

  • There are apps available such as Deliveroo and Just Eat that can provide takeaway services and you can find information on which local businesses have been offering takeaway services in Bath.

Is the SU open?

Students’ Union Reception, Shop, Advice Centre and Bar will close on Friday 17 December and will reopen after the Winter Break.

Is the laundry service open?

All laundry services will remain open, but when using them you must maintain a social distance of two meters and wear a face covering (unless you are exempt from wearing one).

I don’t think I’m coping - how can I access support?

Student Wellbeing Services (SWS) are a good first point of contact. You can access 1 to 1 appointments with a mental health practitioner, disability advisor or speak with a wellbeing advisor about general concerns on studentwellbeing@bathspa.ac.uk.

Students are also able to access the Student Assistance Programme, via a free telephone helpline, a web portal and a mobile phone app. You will speak with fully qualified mental health practitioners who are experienced in personal and university related issues.

All Bath Spa students have free access to the following 24/7 digital platforms and services - just sign in with your University email address (@bathspa.ac.uk):

  • UniWellbeing - using the five ways to wellbeing enables you to track your mood, thoughts and habits, to make positive changes. Contains short self-help courses and signposting to useful University services. This platform is app-based, downloadable by searching ‘Bath Spa UniWellbeing’ in the Apple or Google Play stores
  • Shout - a free 24/7 text messaging service for anyone in crisis, anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help. To use the service just text SHOUT to 85258.
  • Student Space (led by Student Minds, the UK’s student mental health charity) - this service aims to make it easier for you to find the support you need during the coronavirus pandemic.
  • Report and Support - an online reporting tool for when you see or experience something that is not OK. You can submit a report anonymously, or request a call back from an advisor.

What do I do if I feel ill?

If you have a high temperature, a new continuous cough, or loss of sense of smell or taste, you need to contact the NHS and request a COVID-19 test. Please let the University know you are experiencing symptoms by completing this form.

If you feel unwell for other reasons, please call the health centre you are registered with. Many BSU students will have registered with the University Medical Service and you can arrange to speak with a Doctor, or request a repeat prescription by calling: 01225 331616, or log into your online Medical Service account.

I think I have COVID-19 symptoms. What should I do?

You must isolate immediately and inform the University.

You should take a PCR test as soon as possible (ideally within 2 days) and follow government guidance.

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