24/7 and Digital Services

We work with external partners to provide students with free access to a range of 24/7 digital platforms and services.

The following digital services help enable and support wellbeing and mental health, and are available online 24 hours a day. Access is free for Bath Spa students, provided you sign in with your University email address (@bathspa.ac.uk).

Talk Campus

Talk Campus is a peer support network for mental health, connecting you with students and others when you want to speak about how you’re feeling in a safe and supportive way, or when you’re feeling isolated or alone. This platform is app-based.

Togetherall

Togetherall is a confidential peer and professional led support network, offering creative tools, short courses and useful resources. This platform is web-based.

UniWellbeing

UniWellbeing uses the five ways to wellbeing to enable you to track your mood, thoughts and habits, and to make positive changes. Contains short self-help courses and signposting to useful University services. This platform is app-based, and is downloadable by searching "Bath Spa UniWellbeing" in the Apple or Google Play stores.

Shout!

Shout! is a free 24/7 text messaging service for anyone in crisis, anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help. To use the service just text BSU to 85258.

Student Space

Student Space (led by Student Minds, the UK’s student mental health charity) is a service that aims to make it easier for you to find the support you need during the COVID-19 pandemic.

Report and Support

Report and Support is an online reporting tool for when you see or experience something that is not OK. You can submit a report anonymously, or request a callback from an advisor.

Other 24/7 services

In an emergency

In the event of an emergency, call 999.

Don’t be afraid to call 999, and don’t assume that someone else has already called. If you’re unsure whether it’s an emergency, it’s better to be safe than sorry.

You should always call 999 if someone is seriously ill or injured, or their life is at risk. When you dial 999, an operator will ask you which service you require.

If you need to call 999 but talking on the phone will put you or others at further risk, you can make a silent call. Watch the video on Silent Solutions to find out how to do this.

When to call an ambulance

Medical emergencies include (but are not limited to):

  • chest pain
  • difficulty breathing
  • unconsciousness
  • severe loss of blood
  • severe burns or scalds
  • choking
  • fitting
  • concussion
  • drowning
  • severe allergic reactions

When to call the police

Emergencies that require police attention include (but are not limited to):

  • danger to life
  • mental health crisis
  • use, or immediate threat of use, of violence
  • a crime in progress
  • a crime that’s about to be committed

When to call the Fire and Rescue Service

The main roles and responsibilities of Fire and Rescue services in the UK are:

  • extinguishing fires
  • protecting life and property
  • rescuing and protecting people in the event of a road traffic collision
  • rescuing and protecting people in the event of other emergencies

In Bath, if someone has fallen in the river or is at risk of drowning, the operator will send the Fire and Rescue Service, not the Coastguard.

 

NHS 111

Urgent medical problem? Not sure what to do?

Call 111 for medical advice (it’s free from mobiles and landlines). This service is available 24 hours a day, 7 days a week. You can also visit 111.nhs.uk.

Security/SWS Out of Hours

Student Wellbeing Services works closely with Security and our Accommodation team to enable the health, safety and wellbeing of students - this includes out of hours.

If you're concerned for the health, safety and wellbeing of yourself or others and require urgent assistance, out of hours, please call SWS and Security on 5555 or 01225 875555.

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