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24/7 and Digital Services – Bath Spa University

We work with external partners to provide students with free access to a range of 24/7 digital platforms and services.

The following digital services help enable and support wellbeing and mental health, and are available online 24 hours a day. Access is free for Bath Spa students, provided you sign in with your University email address (

Crisis and emergency support

Security and out of hours service

Student Wellbeing Services works closely with Security and our Accommodation team to enable the health, safety and wellbeing of students - this includes out of hours.

If you're concerned for the health, safety and wellbeing of yourself or others and require urgent assistance, out of hours, please call Security 01225 875555.

NHS 111

Urgent medical problem? Not sure what to do?

Call 111 for medical advice (it’s free from mobiles and landlines). This service is available 24 hours a day, 7 days a week. You can also visit

Call 999

In the event of an emergency, call 999.

Don’t be afraid to call 999, and don’t assume that someone else has already called. If you’re unsure whether it’s an emergency, it’s better to be safe than sorry.

You should always call 999 if someone is seriously ill or injured, or their life is at risk. When you dial 999, an operator will ask you which service you require.

If you need to call 999 but talking on the phone will put you or others at further risk, you can make a silent call. Watch the video on Silent Solutions to find out how to do this.

When to call an ambulance

Medical emergencies include (but are not limited to):

  • chest pain
  • difficulty breathing
  • unconsciousness
  • severe loss of blood
  • severe burns or scalds
  • choking
  • fitting
  • concussion
  • drowning
  • severe allergic reactions

When to call the police

Emergencies that require police attention include (but are not limited to):

  • danger to life
  • mental health crisis
  • use, or immediate threat of use, of violence
  • a crime in progress
  • a crime that’s about to be committed

When to call the Fire and Rescue Service

The main roles and responsibilities of Fire and Rescue services in the UK are:

  • extinguishing fires
  • protecting life and property
  • rescuing and protecting people in the event of a road traffic collision
  • rescuing and protecting people in the event of other emergencies

In Bath, if someone has fallen in the river or is at risk of drowning, the operator will send the Fire and Rescue Service, not the Coastguard.


Mental health and wellbeing

Student Assistance Programme

Talk to someone using our free and confidential 24/7 support, for concerns big or small, plus hours of wellbeing content and wellbeing-related rewards.

The Student Assistance Programme is provided by Student Wellbeing Services to offer professional and free additional mental health support alongside our on-campus services.

You can access the service through a confidential, freephone telephone line, an online chat function through the platform or by requesting a call back. 

You can request to speak with a female or male practitioner, someone from a diverse community or someone with specific LGBTQ+ knowledge.

Freephone (UK only): 0800 0318227

From abroad:  00353 1518 0277

WhatsApp: Message the word ‘Hi’ via WhatsApp to 07418360780

Register now to the Spectrum.Life platform and mobile app. 

Download from the Google Play or Apple Store.

Read more on the Student Assistance Programme page.

When you contact the service, please inform them that you’re from Bath Spa University. 


UniWellbeing uses the five ways to wellbeing to enable you to track your mood, thoughts and habits, and to make positive changes. Contains short self-help courses and signposting to useful University services. This platform is app-based, and is downloadable by searching "Bath Spa UniWellbeing" in the Apple or Google Play stores.



Shout is a free 24/7 text messaging service for anyone in crisis, anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help. To use the service just text SHOUT to 85258.

What happens when you text Shout?

  1. Text - To start a conversation, text the word ‘SHOUT’ to 85258. If you’re feeling low, anxious, worried, lonely, overwhelmed, suicidal or not quite yourself, we are here for you.
  2. Connect - Once you text you’ll receive four automated messages before you are connected to one of their empathetic Shout Volunteers. This will usually be within five minutes, but if they are busy it can take longer.
  3. Chat - The volunteer will introduce themselves and ask you to share a bit more about what’s bothering you. This might include feeling anxious, having relationship problems, addiction, depression, bullying, self-harm and suicide. You will text back and forth and share what you feel comfortable with.
  4. Plan - The goal of the conversation is to help you reach a calm and safe place, with a plan of how to support yourself going forwards. As well as listening without judgement, their volunteers may provide you with further resources or tools to help you get more expert support.
  5. Calm - Your conversation will only end when the volunteer is sure you are in a safe and calm place. Conversations tend to last around 40 minutes.

How do other people feel about the service?

  • 86% say the conversation was helpful
  • 55% say they texted us because 'they didn't have anyone else to talk to'
  • 39% say they 'haven't asked for help elsewhere'

Take a look at the blog page on their website for more about their mental health campaigns.

  1. Shout logo
Student Space

Student Space (led by Student Minds, the UK’s student mental health charity) is a service that aims to make it easier for you to find the support you need during the COVID-19 pandemic.

There are three ways that Student Space is here to help during the pandemic:

  1. Access to dedicated support services for students, by phone or text
  2. Information and tools to help you through the challenges of coronavirus
  3. Helping you find what support is available at your university

The support provided by Student Space is safe, confidential and developed with students and experts in student wellbeing and mental health. We will be adding new services and information to the platform on a regular basis in line with emerging student needs to ensure that it is relevant to you.

 Student space graphic

Other useful resources

Sexual violence and assault

Report and Support

Report and Support is an online reporting tool for when you see or experience something that is not OK. You can submit a report anonymously, or request a callback from an advisor. Report incidents of sexual assault and harassment including domestic abuse anonymously (or named if you would like to be referred for support).

Survivor Pathway

The Survivor Pathway is an online resource for anyone wanting to know more about specialist sexual violence support services in the South West. The section for Bath and North East Somerset county area contains links to local charities, support groups and important information about what to do if you have something to report on the following:


Refuge is a UK-based domestic violence charity that supports women, children and men experiencing domestic violence with a range of services. They have offer support on a range of different issues including:


Safelink offers support and advice around sexual violence with independent support for anyone who has been the victim of rape and sexual abuse across the whole of Avon and Somerset area.

Contact Student Wellbeing Services

You can also contact the Student Wellbeing Services team directly for initial advice and support:

Other useful resources

Harassment, assault and bullying

Report and Support

Report and Support is an online reporting tool for when you see or experience something that is not OK. You can submit a report anonymously, or request a callback from an advisor.

Contact Student Wellbeing Services

You can also contact the Student Wellbeing Services team directly for initial advice and support:

Racism, microaggression and support

SARI: Stand Against Racism and Inequality

SARI provides support for victims of any type of hate crime or discrimination.


Nilaari is Black, Asian and Minority Ethnic led charity delivering social care support, talking therapies and training to adults and young people across Bristol.

The Monitoring Group

The Monitoring Group is one of the most established anti-racist groups in the UK and has helped reach thousands of people through campaigns, casework and research over the last 40 years.

They have a free 24/7 helpline for victims of racial violence. If you need their help, simply call 0800 374 618 to speak to a volunteer.

Academic worries

The Writing and Learning Centre

If you need support in your academic work, the Writing and Learning Centre offers drop-ins about assignments as well as written feedback. It also offers help with referencing and other academic issues.

24/7 Library help chat

If you are particularly stuck or need help the Library runs a 24/7 web chat service where you can speak to someone about your worries.

Exceptional circumstances

If something unexpected or outside of your control happens that would be likely to have an effect on your ability to successfully complete an assessment or would adversely affect your studies, you can find advice on how to apply for exceptional circumstances claims online.

Disability support and adjustment

It is important you inform the Student Wellbeing Services about any disability you may have as you begin your time at Bath Spa University so that we can help you access tailored support and enjoy the all the experiences university life has to offer. We have a range of different resources available online including frequently asked questions and information about how we can help you make the most of your time at Bath Spa.

For additional information you can also contact us directly by email.

Contact Student Wellbeing Services

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