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Services and Support for Students – Bath Spa University

Student support and services

From accommodation to wellbeing, find out about the support offered to students across the University with our A-Z of student support.

Explore Bath Spa Student Support using the links below to jump to the relevant topic. 

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Student support

Need help? If you’re ever lost or need information and advice, our friendly staff at the Student Hub are your first point of call. The Student Hub (TN.G1) is in Twiverton (located behind the Refectory) at Newton Park.

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Academic Advisors

Your Academic Advisor will be a member of the teaching team from your course and will be available to help and advise you throughout your studies at Bath Spa University.

Academic issues

If you're struggling with your studies, the Library has a number of resources that can help, including the Writing and Learning Centre, which offers appointments and drop-in sessions for support with referencing, assignments and more.

The English Language Unit is also available to support international students.

The Students' Union also has helpful information about issues with your course and studies.

Accessibility

If you have questions about accessibility requirements or provisions for disabilities, visit Student Wellbeing Services to find out more about the confidential information, guidance, and practical support offered to students with a disability or specific learning difference.

Here you can find information about support for students with a disability (including dyslexia, dyspraxia, autism spectrum, mental health illness/medical conditions, sensory or mobility impairment) as well as about funding for students, the Transition to University Programme and more.

Accommodation

For information and advice around accommodation, please visit the Accommodation pages on our website.

Addiction

For issues relating to addiction, please see the Student Wellbeing Services 24/7 Resources page for support and guidance.

Adobe Creative Campus

As an Adobe Creative Campus, all Bath Spa students have access to the entire Adobe Creative Suite of elite industry-leading apps, including Photoshop, InDesign, Adobe Express and more.

With the ability to amplify your digital fluency from the moment you join Bath Spa, you’ll have the space to develop a wealth of indispensable skills to help you in your studies, and in the world of work.

Anxiety

For issues relating to anxiety, please see the Student Wellbeing Services 24/7 Resources page for support and guidance.

If you're worried about your studies, don't forget that the Library also offers a range of services to help support students, including the Writing and Learning Centre.

ASk (Academic Skills service)

Based in Commons, the ASk team is here to help students and staff in their academic pursuits. Whether you’d like some feedback on your writing or help with Maths and Stats, thet offer a range of support, both in-person and online.

Assessment-only students

If you've reached the end of your course but still have some outstanding assessments or reassessments to complete, you're now an assessment-only student. You can find answers to some of our frequently asked assessment-only student questions on the dedicated page. 

Assessments

Assessments enable you to demonstrate that you’ve fulfilled the learning objectives of your course, and achieved the standard required for your award. Learn more about how and when you’re assessed.

Attendance

Attendance is a key part of how we measure your engagement so that we can make sure that you're able to make the most of your studies.

How do I register my attendance?

You need to use the My Bath Spa App to check into all your scheduled teaching sessions (including lectures, seminars and workshops) in order to register your attendance.

You can download the app from the App Store or Google Play store.

Having trouble checking in or difficulty using the app?

If you're having technical issues, you can get help from MyServices or drop into the Student Hub at Twiverton for support from our IT team.

Concerned about your attendance?

If you're concerned about your attendance or want to speak to us about your attendance record, please email myengagement@bathspa.ac.uk

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Bills and budgeting

If you need support on managing your money, take a look at bills and budgeting.

Brexit

Answering all your questions about Brexit for applicants and current students.

Bullying and harassment

If you have experienced bullying or harassment, use the Report and Support system from the Student Wellbeing Services team to access University support.

You can also take a look at BSU's Harassment policy.

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Careers support

Visit the Careers and Employability page to start your career journey with Bath Spa.

Find out about support for interviews, applications, graduate support, mentoring and more...

Care leavers

Visit this page to find out how the University can support those leaving care to get the most out of their university experience, including information on the Care Leavers' Bursary.

Chaplaincy

Our Chaplaincy can offer support and is here to lend an ear to students.

Complaints

Information about our complaints procedures for students, staff and visitors alike, as well as student-specific forums for feedback.

Cost of living support

Concerned about budgeting as a student? We’ve put together a range of information and advice to help you navigate the costs of living and feel more in control of your money.

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Debt

If you would like support with your finances, check out the Money advice page, or get in touch with the Student Wellbeing Services.

Email: studentwellbeing@bathspa.ac.uk 
Telephone: +44 (0)1225 876543

Current students and staff can access further resources and information on the intranet (you'll need to sign in to access this content).

Depression

If you are dealing with mental health issues, such as depression, it is essential you reach out for support. The Student Wellbeing Service has a range of 24/7 support services and resources available that you might find useful, as well as links to external support networks.

Contact details to get in touch the Student Wellbeing Services directly:

Email: studentwellbeing@bathspa.ac.uk 
Phone: +44 (0)1225 876543
Twitter: @BSUWellbeing

Digital safety

Learn about staying safe and how to identify when there is a problem online using the Report and Support service.

Disability

See here for information about accessibility at Bath Spa University, including FAQs about the support available.

If you have further questions or concerns about accessibility while at Bath Spa, please get in touch with the Student Wellbeing Services team.

Email: studentwellbeing@bathspa.ac.uk 
Telephone: +44 (0)1225 876543

Domestic violence and abuse
  • The Survivor Pathway is an online resource for anyone wanting to know more about specialist sexual violence support services in the South West. 
  • Refuge is a UK-based domestic violence charity that supports women, children and men experiencing domestic violence with a range of services.
  • The Bridge also offers support on sexual assault

The Student Wellbeing Service also has a range of 24/7 support services and resources available that you might find useful, as well as links to external support networks.

Dyslexia

If you have dyslexia, dyspraxia or other learning difficulties, the University can help you with the organisation of any arrangements and/or the implementation of reasonable adjustments to help you get the most out of your university experience.

See here for information about accessibility at Bath Spa University, including FAQs about the support available.

If you have further questions or concerns about accessibility while at Bath Spa, please get in touch with the Student Wellbeing Services team.

Email: studentwellbeing@bathspa.ac.uk 
Telephone: +44 (0)1225 876543

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Eating disorders

If you are dealing with wellbeing issues, such as an eating disorder, it is essential you reach out for support. The Student Wellbeing Service has a range of 24/7 support services and resources available that you might find useful, as well as links to external support networks.

Emergency Services

In the event of an emergency, call 999Don’t be afraid to call 999, and don’t assume that someone else has already called. If you’re unsure whether it’s an emergency, it’s better to be safe than sorry. You should always call 999 if someone is seriously ill or injured, or their life is at risk. When you dial 999, an operator will ask you which service you require.

Call 111 for medical advice (it’s free from mobiles and landlines). This service is available 24 hours a day, 7 days a week. You can also visit 111.nhs.uk.

See the Student Wellbeing Services for information about Emergency Services, and what to do in an emergency situation.

English Language Unit

The English Language Unit is here to support international students with your academic skills and language to help you succeed in your studies.

Essay writing

The Writing and Learning Centre is here to help students with all aspects of academic study, including essay writing. They can give advice and feedback to help you succeed in your studies.

The English Language Unit can provide academic skills and language support to international students.

Estrangement

If you are an estranged student who no longer has any contact with your parents or guardians and you're thinking of coming to Bath Spa University, or you're already a student here, we can help.

EU / International students

Find out about being an international student at Bath Spa from application to graduation.

Exceptional circumstances

Exceptional circumstances are defined as unexpected events outside of your control which are likely to have a negative impact on your ability to successfully complete an assessment. The University has a policy on these circumstances which can be read online.

Exchange opportunities / studying abroad

If you're a UK student thinking of studying abroad, you can find out more about international opportunities. Don't forget to take a look at our partner universities.

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Faith and spirituality

Our Chaplaincy can offer support and is here to lend an ear to students.

We also have a multi-faith space available to use in Main House.

Feedback

Information about our feedback procedures for students, staff and visitors alike, as well as student-specific forums.

Fees

Information on student finance including tuition fees and funding is available on this website. 

The University Student Finance Handbook provides financial information and guidance on payment of all fees and fines whilst studying at Bath Spa University. 

Financial hardship

If you are experiencing financial hardship, please get in touch with the Student Funding Team, who can direct you to appropriate University funds, bursaries or other financial support, including the Bath Spa University Access Fund.

They can be contacted by email at studentawards@bathspa.ac.uk.

Finding a job

Whether you have a clear idea about what you want to do, or need a bit of guidance, we're here to help you find a job and take your next steps.

Funds and grants

For more information about funds, bursaries, scholarships and grants available, please visit the Scholarships and Bursaries page.

See below to find information about funds and grants including:

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GenAI

Ever wondered how to use AI tools as a student – or if you should use it at all? Our guide Generative AI for students will clear up some of your questions, and you can also get help from us via a workshop on how to use Generative AI ethically for your assignments. 

Graduation

Find out about graduation and what happens when you finish your studies at Bath Spa University.

Graduate schemes

Take a look at our Careers service guide to finding a job after your studies, including joining a graduate scheme. See the resource page for more.

Graduate support

We offer a range of support services for recent Bath Spa graduates, from guiding you with employment and further study, to taking that next step in your career

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Information for students

Get in touch with the Student Information team in the following ways:

International student finance

Find out how much our courses cost, how to pay fees and what funding is available when you study with us as an international student.

Interviews

From job application, to interview, we offer loads advice to help you achieve success on the Careers and Employability section of our site.

IT support / technology issues

You can get support for IT and technology issues (e.g. support with connecting to the network, printing, hardware issues etc.) by exploring the MyServices system (log-in required) where you can log a call for support.

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Jobs

The Careers and Employability team has information on finding jobs on campus or as a Bath Spa graduate.

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Learning disabilities

If you have a learning disability, the University can help you with the organisation of any arrangements and/or the implementation of reasonable adjustments to help you get the most out of your university experience.

See Student Wellbeing Services, including FAQs about the support available.

If you have further questions or concerns about accessibility while at Bath Spa, please get in touch with the Student Wellbeing Services team.

Email: studentwellbeing@bathspa.ac.uk 
Telephone: +44 (0)1225 876543

Library resources

The Bath Spa University offers many difference resources to students and staff to aid them in their studies and work.

Lockdown

For information about national and local lockdowns as a result of Covid-19 restrictions, and what that means for students, staff and visitors, please see the Covid-19 section of the website.

If you need support during lockdown, we are here to help. Please contact Student Wellbeing Services for support, and take a look at the resources available 24/7 to students on online.

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Medical Service

All students are encouraged to register with the University Medical Service.

Provided by Fairfield Park Health Centre, Medical Surgeries are held in Sophia at Newton Park Campus every weekday during term-time.

Students can access the Medical Service all year round.

Mental health

If you are dealing with mental health issues, it is important you reach out for support. The Student Wellbeing Service has a range of 24/7 support services and resources available that you might find useful, as well as links to external support networks.

Contact details to get in touch the Student Wellbeing Services directly: 

Email: studentwellbeing@bathspa.ac.uk 
Phone: +44 (0)1225 876543
Twitter: @BSUWellbeing

If you feel like you are in a crisis, and need mental health support urgently, the Avon and Wiltshire Mental Health Partnership has a 24/7 support line you can call. The telephone line - 0300 3031320 - provides round-the-clock assistance, seven days a week, 365 days a year.

 

Money advice

We give students practical advice on managing money, financial entitlement and sourcing additional income. Our aim is to enable you to take control of your finances. Check out the Money Advice page for more.

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No Detriment Policy

We have updated our Mitigating Circumstances policies to support students. Mitigating circumstances are defined as unexpected events outside of your control which are likely to have a negative impact on your ability to successfully complete an assessment.

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Open Days

We can't wait to welcome you to the next Bath Spa University Open Day. Sign up for one of our events below, or take a virtual tour when it suits you.

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Parents and supporters

How can you support your student as they start a new chapter at university? It can be a daunting time, so we have a put together some top tips, advice and guidance about helping students make the transition to university.

Placements

A placement or internship is a fantastic way to build a relationship with a future employer and gain new skills to help you launch your career.

Postgraduate funding

If you need supoprt funding your postgraduate study, Bath Spa has a range of different options to help.

Private sector accommodation

We have a range of resources to help you find the perfect place to live outside of Bath Spa University in private accommodation while you continue your studies.

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Racism and Microagression Support

If you have experienced racism or microaggressions, use the  from the Student Wellbeing Services team to access University support.

The 24/7 services page also has links to other resources to support those who have experienced racism.

You can also take a look at BSU's Equality policy.

Registration and Enrolment

Everything you need to get started at Bath Spa, whether you're a new or returning student.

Report and Support

Report and Support is an online reporting tool for when you see or experience something that is not OK. You can submit a report anonymously, or request a callback from an advisor.

Research and referencing

These key skills are sometimes tricky to master. Luckily, the Library has a series of tools to help you perfect your referencing and take your studies to the next level.

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Self-harm

The Student Wellbeing Service has a range of 24/7 and Digital Services available that you might find useful, as well as links to external support networks.

You can also contact the team directly for support:

Email: studentwellbeing@bathspa.ac.uk

Self-isolation

If you are required to self-isolate, Bath Spa is here to support you. Visit our Student Wellbeing Services where you can find information about our COVID-19 strategy, measures we have put in place to keep students and staff safe, and frequently asked questions to help allay any worries.

Sexual violence and/or abusive relationships
  • BSU SVLO and GBV support: Our team of Sexual Violence Liaison Officers and Gender-Based Violence Caseworker have had specialist training to support and advise students who have experienced any form of sexual violence and/or abusive relationship. 
    This service is available to all students, regardless of gender, sexuality, and when or where the incident took place.
    Your SVLO will listen to you and discuss the options available. They can: 
    - help you decide what support you need going forward
    - help you access that support
    - provide you with information about possible next steps.

         Book an appointment with a Gender-Based Violence Caseworker/Sexual Violence Liaison Officer via MyWellbeing.

  • The Survivor Pathway is an online resource for anyone wanting to know more about specialist sexual violence support services in the South West.
  • Refuge is a UK-based domestic violence charity that supports women, children and men experiencing domestic violence with a range of services.
  • The Bridge also offers support on sexual assault.

The Student Wellbeing Service has a range of 24/7 support services and resources available that you might find useful, as well as links to external support networks.

If you have experienced sexual assault, you can report this using the Report and Support system.

Short-term loans

Bath Spa's Short Term Loan Scheme can help students who find themselves with a temporary cash flow problem caused by circumstances beyond their control.

Startup support

If you want to run your own business, or start a company from the ground up, Bath Spa might be able to help with our Startup and Enterprise support.

Stress

If you are dealing with mental health issues, such as stress, it is essential you reach out for support. The Student Wellbeing Service has a range of 24/7 support services and resources available that you might find useful, as well as links to external support networks.

Student Engagement

Studying for a degree is one of the most rewarding and challenging things you can do, and fully engaging with your course means that you’re more likely to thrive and be successful in your studies. Engagement is one of the keys to your success, and support and guidance is available at every stage of your journey. See how our Student Engagement team can help.

Get in touch with the team at myengagement@bathspa.ac.uk

Student Finance Handbook

The University Student Finance Handbook provides financial information and guidance on payment of all fees and fines whilst studying at Bath Spa University.

Student information

Get in touch with the Student Information team in the following ways:

Students' Union

More than just a building, the Students' Union is the student voice in the University. Take a look at the facilities available in the Union building on Newton Park, and don't forget to see their website for even more information.

Student Wellbeing Services

Questions about mental health, money or wellbeing? Student Wellbeing Services offer advice and guidance to help you make the most of your time with us at Bath Spa.

Contact details:

Email: studentwellbeing@bathspa.ac.uk 
Phone: +44 (0)1225 876543
Twitter: @BSUWellbeing

Support to study

Designed as an enhanced support approach, our Support to Study procedure aims to ensure that students are offered every reasonable measure to enable them to complete their studies and have a positive experience of university life.

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The Wrap

The Wrap is an online platform for young people. It enables young people to get support at an early stage before more difficult situations develop. It also sets out to empowering young people to make positive choices and builds resilience to overcome life’s challenges.

Timetables

For student information, including about timetables, see the Student section of the website.

Tuition fees

Find out about the fees for different levels of study at Bath Spa University.

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VISAs

The International Student Advice Service team can give you more information about requirements for international students coming to Bath Spa to study.

Contact the International Student Advice Service: immigrationadvice@bathspa.ac.uk 

Volunteering

The Careers and Employability team have a number of resources about career opportunities including volunteering, as well as a handy guide to volunteering alongside your studies.

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Welcome Activities / Welcome Week

Each year we schedule around 500 Welcome Activities to help you settle in and get the most out of your course and university life, right from the start of your Bath Spa journey. If you're a new or returning student, you can also visit our Welcome pages

Work while you study

Working part-time as a student can be a valuable way to top up your monthly budget, experience working in real-world environments and add value to your CV – ready for when you graduate. 

However, it's important to make sure you can fit any part-time work in with your studies. Read our guidance on working while you study, including how many hours you should work as a UK student or as an international student on a Student Visa.

Writing and Learning Centre (now ASk)

Based in Commons, the ASk team is here to help students and staff in their academic pursuits. Whether you’d like some feedback on your writing or help with Maths and Stats, they offer a range of support, both in-person and online. 

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Young adult carers

We recognise that some people may have commitments to others, and we will support young adult carers to make the most of their time at university, whatever their situation.

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