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IT Services – Bath Spa University

IT Services

Quick guides and signposts to key IT services such as MyServices, Ultra and more...

What is MyServices?

MyServices is your self-service portal for problem solving and requesting support. You can contact a number of departments through it, including the IT Service Desk and Student and Registry Services.

How to use MyServices

  1. Search with the search bar at the top of the page, using keywords related to your issue.
  2. Select any relevant pages from the search results
  3. Read to see if there’s a solution to your problem
  4. Request support by clicking on the ‘log a call’ button on the most appropriate page.

Accessing your Bath Spa University account

Your Bath Spa login

You have a single email, username and password for access to University systems.

Student usernames are your six-digit student number, and student emails are provided during registration.

Staff usernames are provided by your line manager during onboarding.

To keep your account protected, you’ll need to set up an authenticator – we recommend the Microsoft Authenticator

 Video Guide - How to use the password reset tool 

YouTube video screenshot - password reset

Key points:

  • Multiple failed login attempts lock your account for 1 hour.
  • If it’s urgent, you can contact the IT Service Desk via telephone on 01225 876500.

ID Cards

Students receive ID cards after registration. You can order a replacement card if needed from the AppHub.

Staff ID cards are collected from the Newton Park Security Lodge during onboarding. If you need a replacement, request one from your line manager, who can order via MyServices.

Internet and wifi access


Eduroam is the campus wifi network.

You can set it up before you arrive on campus, using eduroam’s configuration assistant tool.

Find out more about eduroam on our eduroam service information page.


ResNet is the Wi-Fi network for residences.

How to connect to ResNet (on MyServices).

Email with Outlook

To access your emails, log in to Outlook using your Bath Spa login or download the Outlook app on your device. You can get help with access on MyServices.


To print using a web browser, upload your files to myPrint.

Or print via email - send your files to either:

Collect your print out by scanning your ID card on any campus printer. 

Read more on MyServices.

Ultra Virtual Learning Environment (VLE) and other software

Ultra Virtual Learning

Ultra is our virtual learning environment where you'll find your course content and learning resources.

Student introduction to Ultra (VLE)

Screenshot of Minerva VLE dashboard

Microsoft 365

Microsoft 365 All students get free access to Microsoft 365, just log in with your Bath Spa account. If you need assistance, you can get help on MyServices.

Adobe Creative Cloud

Bath Spa is one of the UK’s first Adobe Creative Campuses, and all students at Bath Spa and Bath Spa University London receive access to the entire Adobe Creative Cloud applications with their Bath Spa login.

Lucid Visual Collaboration Suite

All staff and students at Bath Spa now have a license to the Lucid Visual Collaboration Suite, giving you both a digital whiteboard and an industry-relevant diagramming tool with hundreds of templates used by industries throughout the world. Just select the Office 365 option and use your Bath Spa email login.

Course-specific software

Many software suites are for specific course use only (SPSS, Nvivo, ArcGIS, Autodesk Fusion 360, etc) - you’ll be directed on these during your course. Read more on MyServices.


Please note: Many of the instructions above link to MyServices, which you'll need a Bath Spa University account to access. If you're a current student or staff member and can't access MyServices, please contact the IT Service Desk on +44 (0)1225 876500.

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