IT Services – Bath Spa University

IT Services

Quick guides and signposts to key IT services such as Apollo, Minerva and more...

What is Apollo?

Apollo is your self-service portal for problem solving and requesting support. You can contact a number of departments through it, including the IT Service Desk and Student Services.

How to use Apollo

  1. Search with the search bar at the top of the page, using keywords related to your issue.
  2. Select any relevant pages from the search results
  3. Read to see if there’s a solution to your problem
  4. Request support by clicking on the ‘log a call’ button on the most appropriate page.

Accessing your Bath Spa University account

Your username and password

You have a single username and password for access to University systems.

Student usernames are your six-digit student number.

Staff usernames are provided by your line manager during onboarding.

To keep your account protected:

 Video Guide - How to use the password reset tool 

YouTube video screenshot - password reset

Key points:

  • Multiple failed login attempts lock your account for 1 hour.
  • If it’s urgent, you can contact the IT Service Desk via telephone on 01225 876500.

ID Cards

Students receive ID cards after registration. You can order a replacement card if needed from the AppHub.

Staff ID cards are collected from the Newton Park Security Lodge during onboarding. If you need a replacement, request one from your line manager, who can order via Apollo.

Internet and wifi access

Eduroam

Eduroam is the campus wifi network.

You can set it up before you arrive on campus, using eduroam’s configuration assistant tool, on Apollo:

ResNet

ResNet is the Wi-Fi network for residences.

How to connect to ResNet (on Apollo).

Email

To access Gmail, enter your student or staff account email address. You will be directed to the single sign on page. If you cannot access via single sign on, you will need to reset your password or contact IT Services directly (above).

Printing

To print using a web browser, upload your files to myPrint.

Or print via email - send your files to either:

Collect your print out by scanning your ID card on any campus printer. 

Read more on Apollo.

Minerva and other learning and teaching software

Minerva e-Learning

Minerva (VLE) is our virtual learning environment where you'll find your course content and learning resources.

Student introduction to Minerva (VLE)

Screenshot of Minerva VLE dashboard

Microsoft Office 365 (O365)

All students get free access to Office 365 - log in with your Bath Spa account. If you have trouble with access or using O365, get help on Apollo.

Google Drive, Docs, Sheets and other G-suite apps

Everyone gets access with a Bath Spa account to Google Drive with basically unlimited storage, and web-based apps like Docs and Sheets.

Adobe Spark

Everyone gets access to the media creation app Adobe Spark for mobile and web - log in with your Bath Spa account here.

Course-specific software

Many software suites are for specific course use only (Adobe CC, SPSS, Nvivo, ArcGIS, Autodesk Fusion 360, etc) - you’ll be directed on these during your course. Read more on Apollo.

 

Please note: Many of the instructions above link to Apollo, which you will need a Bath Spa University account to access. If you are a current student or staff member and cannot access Apollo, please contact the IT Service Desk on 01225 876500.

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