Supporting you in your studies – Bath Spa University

Supporting you in your studies

There are many ways that we can support you to be successful in your studies during your time at Bath Spa University.

Here are some of the key services and support systems that are available to help support you to be successful in your studies.

Find further information about all our other support services or log a call via Apollo and your query will be directed to and answered by the appropriate department at the University.

Student Wellbeing

Student Wellbeing Services provides a wide range of information, specialist advice and guidance, allowing you to fulfill your potential whilst at Bath Spa University.

Student Wellbeing covers three key areas:

  • Accessibility and disability
  • Mental health and wellbeing
  • Money advice and engagement.

Student Wellbeing Services also operate a Report and Support service, from which you can report a number of different issues to an advisor and receive the appropriate support.


Contact Student Wellbeing Services

Call: +44 (0)1225 876543

Their services are accessible Monday to Friday, 10:00am – 4:00pm.


Your Personal Tutor

You'll be assigned a Personal Tutor* who is usually affiliated to your course of study. Personal tutors will meet with you throughout the academic year and will offer support and guidance to you during your studies. Personal Tutors are named University contacts who you can also reach out to for advice and support.

You’ ll meet with your Personal Tutor during Welcome Weeks, then periodically during your studies each academic year.

If you have any queries regarding your personal tutor, please contact:

*A pilot is being run during the 2021-22 academic year wherein some students studying Education and Psychology courses will be assigned an Academic Advisor and a University Experience Mentor. Students involved in this pilot will be contacted individually regarding the processes for this year.

Improving your academic skills

The Writing and Learning Centre, which is based in Bath Spa Library, operates online services and offers online and in-person appointments with advisors.

The WLC provides the following support services:

  • All types of academic writing
  • Referencing
  • Digital literacy
  • Academic reading
  • Critical thinking
  • Making the transition to university study
  • Returning to study after a break
  • Maths and statistics.

The English Language Unit is also available to support students whose first language is not English.


Contact the Writing and Learning Centre

Telephone: +44 (0)1225 875795


Study or coursework extension request form

Your lecturers are here to help you with your studies, so if you have any issues with your modules or coursework requirements, please speak to your module tutor(s). They'll be able to clarify what’s required and make suggestions to help you.

The University has support processes relating to extensions and mitigating circumstances, which are designed to help you if you encounter issues that may impact you being able to submit or undertake an assessment on time.

If you don’t feel that you’re fit to submit or undertake an assessment, or if you feel that you need more time in order to submit an assessment item (or more than one assessment item), you can either:

i) Request a short extension from your module tutor (usually one week but can be longer than this at the tutor’s discretion) by submitting an Extension-request-form-pdf to your module tutor;


ii) Request mitigating circumstances for assessments in one or more modules - this will defer the coursework hand-in date to the next assessment period. You can find out more about this process and our Mitigating Circumstances policy on the Mitigating Circumstances webpages. This tells you about eligible mitigating circumstances, possible evidence which may be required and the approval process.

The Fit to Sit/Submit Principle

As part of your studies, it’s important for you to know that the University operates a Fit to Sit/Submit principle as part of our Mitigating Circumstances policy. This is based on the principle that when you submit an assessment or sit an examination, you’re declaring that you’re fit to do so. Students should not then claim at a later date that their performance in an assessment or examination was affected by mitigating circumstances.

It is really important that, if you don’t feel that you’re fit to submit an assessment or undertake an assessment, you ask for support and let your module tutor know

Issues with your assessment results

If you feel that there was either an administrative error in the assessment process, that the assessment of your course was not carried out as published in the course material or that there was demonstrable prejudice or bias against you by one or more examiners, you are able to submit an appeal.

If you wish to submit a formal appeal (known as a Stage One: Formal Appeal) following the receipt of your official University results, the Appeals team can support you through this process. Detailed information regarding the Appeals policy is available on the following pages:

Support with your finances

The Student Finance team can provide a wide range of support and advice regarding financial matters.


Contact the Student Finance Team


If you’re facing unexpected financial hardship, the Student Funding Team may be able to help you. They can be contacted by email at and details of the Bath Spa University Access Fund are available on their webpages.


Support with your future careers and employability skills

The Careers and Employability team are available to provide support and advise about your career plans, interview tips and practice and support with your CV.

The team offers one-to-one appointments, which can be booked online, and also offers a Careers Space in Main House, Newton Park campus.

Accessing independent advice and support

The Students’ Union Advice Centre can provide a range of independent support and advice on academic matters and policies at the University, such as academic Appeals, Academic Misconduct and Mitigating Circumstances.


Contact the Students' Union Advice Centre



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