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Supporting you in your studies – Bath Spa University

Supporting you in your studies

There are many ways that we can support you to be successful in your studies during your time at Bath Spa University.

Here are some of the key services and support systems that are available to help support you to be successful in your studies.

Find further information about all our other support services or log a call via MyServices and your query will be directed to and answered by the appropriate department at the University.

Student Wellbeing

Student Wellbeing Services provides a wide range of information, specialist advice and guidance, allowing you to fulfill your potential whilst at Bath Spa University.

Student Wellbeing covers three key areas:

  • Accessibility and disability
  • Mental health and wellbeing
  • Money advice and engagement.

Student Wellbeing Services also operate a Report and Support service, from which you can report a number of different issues to an advisor and receive the appropriate support.

Contact Student Wellbeing Services

Login: Student Wellbeng Services system

Call: +44 (0)1225 876543

Their services are accessible Monday to Friday, 10:00am – 4:00pm.

Your Academic Advisor

You'll be assigned an Academic Advisor who is usually affiliated to your course of study. Academic Advisors will meet with you throughout the academic year and will offer support and guidance to you during your studies. Academic Advisors are named University contacts who you can also reach out to for advice and support.

You’ll meet with your Academic Advisor during Welcome Week, then periodically during your studies each academic year.

If you have any queries regarding your Academic Advisors, please contact

Improving your academic skills

ASk (Academic Skills) which is based in Commons, operates online services and offers online and in-person appointments with advisors.

ASk provides the following support services:

  • All types of academic writing
  • Referencing
  • Digital literacy
  • Academic reading
  • Critical thinking
  • Making the transition to university study
  • Returning to study after a break
  • Maths and statistics.

The English Language Unit is also available to support students whose first language is not English.

Contact the Academic Skills service:


Study or coursework extension request form

Your lecturers are here to help you with your studies, so if you have any issues with your modules or coursework requirements, please speak to your module tutor(s). They'll be able to clarify what’s required and make suggestions to help you.

The University has support processes relating to extensions and exceptional circumstances, which are designed to help you if you encounter issues that may impact you being able to submit or undertake an assessment on time.

If you don’t feel that you’re fit to submit or undertake an assessment, or if you feel that you need more time in order to submit an assessment item (or more than one assessment item), you can either:

i) Request a short extension from your module tutor (usually one week but can be longer than this at the tutor’s discretion) by submitting an Extension Request Form (PDF) to your module tutor;


ii) Request exceptional circumstances for assessments in one or more modules - this will defer the coursework hand-in date to the next assessment period. You can find out more about this process and our Exceptional Circumstances policy on the Exceptional Circumstances webpages. This tells you about eligible exceptional circumstances, possible evidence which may be required and the approval process.

The Fit to Sit/Submit Principle

As part of your studies, it’s important for you to know that the University operates a Fit to Sit/Submit principle as part of our Exceptional Circumstances policy. This is based on the principle that when you submit an assessment or sit an examination, you’re declaring that you’re fit to do so. Students should not then claim at a later date that their performance in an assessment or examination was affected by exceptional circumstances.

It is really important that you ask for support and let your module tutor know if you don’t feel that you’re fit to submit or undertake an assessment.

Issues with your assessment results

If you feel that there was either an administrative error in the assessment process, that the assessment of your course was not carried out as published in the course material or that there was demonstrable prejudice or bias against you by one or more examiners, you are able to submit an appeal.

If you wish to submit a formal appeal (known as a Stage One: Formal Appeal) following the receipt of your official University results, the Appeals team can support you through this process. Detailed information regarding the Appeals policy is available on the following pages:

Support with your finances

The Student Finance team can provide a wide range of support and advice regarding financial matters.

Contact the Student Finance Team


If you’re facing unexpected financial hardship, the Student Funding Team may be able to help you. They can be contacted by email at and details of the Bath Spa University Access Fund are available on their webpages.

Information and advice to help you navigate the cost of living is also available.

Support with your future careers and employability skills

The Careers and Employability team are available to provide support and advise about your career plans, interview tips and practice and support with your CV.

The team offers one-to-one appointments, which can be booked online, and also offers a Careers Space in Main House, Newton Park campus.

Accessing independent advice and support

The Students’ Union Advice Centre can provide a range of independent support and advice on academic matters and policies at the University, such as academic Appeals, Academic Misconduct and Mitigating Circumstances.

Contact the Students' Union Advice Centre


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