Student Wellbeing Services

Student Wellbeing Services

Questions about mental health, money or wellbeing? We provide professional advice and guidance, to help you make the most of your studies and university life.

Current students and staff can access further resources, information, and event details on the intranet (you'll need to sign in to access this content).

Contact us

Phone: +44 (0)1225 876543

Student Wellbeing Services observes total confidentiality and will only disclose information to others at your request.

The only exceptions are if we believe you or another person to be at serious risk, or if we are legally obliged to do so.

If you have any concerns regarding confidentiality, please speak to the Head of Student Wellbeing. Contact or call +44 (0)1225 876543.

Out of hours support


In the event of an emergency, call: 999.

Don’t be afraid to call 999, and don’t assume that someone else has already called. If you’re unsure whether it’s an emergency, it’s better to be safe than sorry.

You should always call 999 if someone is seriously ill or injured, or their life is at risk. When you dial 999, an operator will ask you which service you require.

If you need to call 999 but talking on the phone will put you or others at further risk, you can make a silent callWatch the video on Silent Solutions to find out how to do this.

When to call an ambulance

Medical emergencies include (but are not limited to):

  • Chest pain
  • Difficulty breathing
  • Unconsciousness
  • Severe loss of blood
  • Severe burns or scalds
  • Choking
  • Fitting
  • Concussion
  • Drowning
  • Severe allergic reactions.

When to call the police

In an emergency, always call 999. Emergencies that require police attention include (but are not limited to):

  • Danger to life
  • Use, or immediate threat of use, of violence
  • A crime in progress
  • A crime that’s about to be committed.

When to call the Fire and Rescue Service

The main roles and responsibilities of Fire and Rescue services in the UK are:

  • Extinguishing fires
  • Protecting life and property
  • Rescuing and protecting people in the event of a road traffic collision
  • Rescuing and protecting people in the event of other emergencies.

In Bath, if someone has fallen in the river or is at risk of drowning, the operator will send the Fire and Rescue Service, not the Coastguard.

NHS 111

Urgent medical problem? Not sure what to do?

Call 111 for medical advice (it’s free from mobiles and landlines). This service is available 24 hours a day, 7 days a week. You can also visit

  • Call: 111

Bath Spa University Security

Our Security Service is available 24 hours a day, 7 days a week, 365 days a year.

Security is available on every campus and is your first point of contact during evenings and weekends.

In an emergency or crisis situation, contact Bath Spa Security, who can then contact other members of staff and services if required.

  • Phone: +44 (0)1225 875555
  • Mobile: +44 (0)7747 898085


Need advice? Having a tough time?

Shout is the UK’s free 24/7 text messaging service for anyone in crisis, anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Texting Shout is free and anonymous – although if the Crisis Volunteer believes you or anyone else is at immediate risk of harm, they may share your details with people who can provide support.

  • Text: BSU to 85258

Togetherall (formerly Big White Wall)

Togetherall is a free, 24/7 online platform for Bath Spa students – an anonymous space that you can access if you’re feeling down, struggling to cope or just want to talk with someone who'll understand what you’re going through.

  • Visit Togetherall and login with your Bath Spa email address

Report and Support

Report and Support is an online reporting tool for all students, staff and visitors to the University to report incidents relating to:

  • Harassment and sexual harassment
  • Bullying
  • Violence and assault
  • Hate crime.

Reports can be made anonymously. You can also speak to an advisor.

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