Student reading in their room

Support and FAQs

We're committed to ensuring that you have a good living experience while studying with us. There's a range of accommodation support available to you.

Student in his accommodation using a laptop and a phone

Accommodation support

The Student Accommodation team is here to support you. If we can’t answer your question, we’ll advise on where you can get support. 

Urgent support

For urgent out-of-hours support, please contact the Security team on +44 (0)1225 875555 or dial 999.

Housing advice

Licence Agreement

A licence agreement is a legally binding document that you sign before moving into halls of residence. It's a written agreement between you and the University that states the: 

  • Details of the room you'll be occupying
  • Price of that room per week
  • Length of the contract
  • Terms and conditions that both yourself and the University have to uphold while you're in residence.

We send the Bath Spa University Licence Agreement to you before you move to Bath. Before you sign this, please read it carefully, making sure you understand the terms and conditions.

Residents' Handbook

All the info you could need while you're in our accommodation, including details on health and safety, fire safety and laundry. 

Important information and policies

Accommodation Code of Conduct

Students living within Bath Spa halls of residence should make themselves familiar with the Accommodation Code of Conduct. It contains details on the procedures we'll use if a student in halls of residence behaves in a way that has a negative impact on others, breaches any of the terms and conditions of the Residents' Handbook, or commits a criminal offence.

Bath Spa cancellation terms and conditions

For the terms and conditions regarding cancellation of Bath Spa managed accommodation please see the link below.

Short-term and emergency accommodation policy

For our short term and emergency accommodation policy, please see the link below:

Nomination properties

We offer rooms in our University-managed halls of residence but also rooms in private halls of residence, managed by external housing providers.

These are what's known as "nomination properties." This means that you apply to live in them via the University's application process but your tenancy agreement is with the external or third-party provider, not the University.

We remain involved in your tenancy throughout your stay, and you'll have access to the same student services, such as Student Wellbeing Services.

Some of details around cancellations and your prepayment are different to the standard University policies or process, and this information will be included in your contract, so please read it carefully. 

UCAS' has a definition of private halls of residence providers, along with other helpful information.

 

Information for parents and guardians

Parents, relatives and friends often contact the University to ask for information about students. They may ask how they’re settling in or try to resolve a problem on the student's behalf.

Please note that we can’t discuss student information with anyone, even a family member, without permission from the student. This is due to the Data Protection Act, which protects a person’s right to privacy in relation to their personal information.

We encourage you to contact the student directly or encourage the student to get in touch with the University to access available help and support

A-Z of student support

Under 18s policy

We treat all students equally under the terms and conditions of the Licence Agreement, regardless of age. We can offer additional support if requested. 

We don't carry out DBS checks for staff attending the residences, other students, or any visiting guests.

Students who are under 18 must abide by our Safeguarding Policy and Procedure, License Agreement and terms and conditions, and stay away from the lake on Newton Park Campus. 

More information can be found in our Safeguarding Policy and Procedure (.pdf).

Help with accommodation costs

Check your Student Finance entitlement

Use the Student Finance calculator to check your online account. Ensure that you're receiving your full entitlement to Student Finance and that you’ve applied for a means-tested maintenance loan (which takes your household income into account).

Speak to a Wellbeing Advisor

If you're having problems with your student finance, you can speak with a Wellbeing Advisor from Student Wellbeing Services.

Find a part-time job

Most students can work during their studies and often secure part-time employment to supplement their maintenance loan. Our Careers service can help you search for part-time work in Bath and develop your employability skills.

Research student bank accounts

It's also worth investigating the various student bank accounts available to you. Many include interest-free overdrafts that can help you throughout your studies.

You can set this up before you arrive at University by using your UCAS letter confirming your place at University. Some also offer other perks such as the 16-25 Railcard. The Money Saving Expert website includes further useful information.

Read our cost-of-living information

Student Wellbeing Services offer detailed information on the support available to help with the Cost of Living.

Explore other sources of funding

Visit our Scholarships and Bursaries page to see what you may be entitled to. Turn2Us have a grant search tool that allows you to filter information according to what’s relevant to your circumstances. 

Accommodation bursary

For the 2024/25 academic year, we’re helping students in our accommodation with financial support in the form of a £500 bursary.

£500 will be awarded to eligible students and is provided for accommodation use to help pay towards rental payments and other housing-related expenses.

Students qualify for this one-off bursary if their household income is equal to or less than £20,000 as a threshold.

The bursary payment will be automatically paid to eligible students by 31 January and covers all home status undergraduate students in our halls of residence (University-managed or third-party nomination agreement accommodation).

If you have any questions, please contact the Student Awards team: studentawards@bathspa.ac.uk

FAQs

Wondering how to apply for accommodation, or what's in your room? We answer your common questions below.

About my application

How do I pay for my accommodation?

For students in Bath Spa University-managed halls we offer payment by instalment and this can be arranged when registering online.

Instalments are offered to coincide with students receiving their three student maintenance loan payments, and are managed by way of a recurring card mandate (using a debit or credit card) and you can enter the details safely and securely when you receive your joining instructions.

We strongly recommend the three instalment payments, as most students prefer to pay their accommodation fees from their maintenance loan funding. However, if after completing online registration you'd like to pay your accommodation fees monthly, please contact the Student Fees team who can arrange this for you: fees@bathspa.ac.uk

Please note, we're unable to make changes until registration is complete.

One-off debit or credit card payment can also be made online.

Please note:

  • There's no commission charge for payments by debit or credit card. 
  • Where payment by instalment is permitted, there's no additional charge.
  • If your card number changes or is reissued, or your expiry date changes, please remember to update your debit or credit card details via the AppHub
  • Please note that online card payments are done at your own risk. Due to the nature of online security, we encourage you to protect your financial information wherever possible.

Please see our Student Finance page for more details regarding payment.

Can I view the halls of residence before I move in?

You can visit our accommodation during Open Days and Offer Holder Days. Book an Open Day now.

You can also explore our accommodation options online and find 360° images of our rooms on our virtual tour

What should I bring?

You should bring bedding, towels, kitchen equipment, cleaning materials, toilet rolls, toiletries and food. Please refer to our full guide on what to bring for more information. 

Are there laundry facilities?

There are laundry facilities on all sites; these are accessible 24 hours a day. You'll need to provide your own laundry detergent, as we don't provide this. 

The laundry on all sites is managed by a third party company called Circuit. You can download the Circuit app for free to manage any laundry payments. 

Do I need to pay a deposit or prepayment reservation fee?

If you're living in Bath Spa University managed halls, you're required to pay a £250 prepayment of your licence fee to secure your room allocation and confirm your offer.

This prepayment is not a deposit and the amount will be taken off over the course of your instalments of the licence fee.

Please note: it's at the discretion of the University as to whether this prepayment will be refunded in the event that you don't move into your allocated room in September.

If you live in halls managed by external providers (Waterside Court, Charlton Court and Twerton Mill) you'll also be required to make a prepayment to confirm your room allocation. You'll receive full information on what you need to provide when you receive your offer.

Which accommodation options can I apply for?

The campus where you'll be studying can sometimes determine which accommodation options you're eligible to apply for.

Students who'll be studying at Newton Park Campus are eligible to live at all of the accommodation options. For example, it's common for students who study at Newton Park to live in one of our city locations.

Students who'll be studying at Sion Hill Campus or Locksbrook Campus (this includes courses taught at City of Bath College, Dartmouth Avenue and The Circus) are eligible to select Charlton Court, Waterside Court, Twerton Mill and Bankside House as one of their preferred options.

Students who'll be studying a combined subject course that is taught at multiple campuses are typically eligible to select any of the accommodation options as a preference.

Will I have to provide guarantor details?

Students who accept an offer of accommodation for a room with Waterside Court, Charlton Court or Twerton Mill will need to provide a guarantor reference.

A guarantor should be a responsible person who will be accountable for paying your rent and any damages should you be unable to make the payments.

By signing the tenancy, your guarantor will accept joint responsibility for the financial aspects of the tenancy agreement.

What If I miss the application deadline?

If you miss the deadline, you can contact the Accommodation team to find out if we have any rooms remaining.

Alternatively, we can support you in your search for accommodation in the private sector. You can contact our team for help and guidance with this. Please email accommodation@bathspa.ac.uk for assistance.

More information about deadlines, these can be found in the 'Timeline' section on our Applying for Accommodation page.

I'm a postgraduate student. Can I apply for accommodation?

Most of our accommodation is prioritised for incoming first year undergraduate students, so postgraduate students aren't usually able to apply for accommodation in our halls. Our accommodation isn't always suitable for postgraduate students for a few different reasons: 

  • We offer fixed-term housing contracts which have historically been unsuitable for postgraduate courses, particularly as we can't accommodate an early September start, which is common on postgraduate courses.
  • The contract lengths we offer don't usually cover the length of your average postgraduate course.
  • As our halls of residence are prioritised for first year undergraduates, we've found that the environment in our accommodation is not best suited for postgraduate students and their intense level of study. 

However, we can still support you in your search for accommodation.

We can share a wealth of resources and information on how to begin searching for alternatives in and around the city of Bath. If you'd be interested in this, please reach out to us and email accommodation@bathspa.ac.uk

How do I fill out the application form?

Once our application system goes live, you'll need the following to access the online application form:

  • Your ten digit personal UCAS ID (which you can find on any UCAS correspondence) or; 
  • Your Bath Spa University student number
  • Your date of birth.

Please check your personal details to ensure your information is correct.

You'll be asked to select three accommodation preferences. By choosing your accommodation preferences, you're registering interest in any of these accommodation choices.

Please remember that you could ultimately receive an offer for any of our accommodation locations and room types. The application isn't a guarantee that you'll get one of the three preferences you select, though we'll try our best to provide you with one of the options you chose.

What are private halls of residence and what do you mean by external providers?

We offer rooms in our University-managed halls of residence and rooms in private halls of residence, which are managed by external housing providers (Unite Students and iQ Student Accommodation).

These are what's known as "nomination properties." This means that you apply to live in them via the University's application process but your tenancy agreement is with the external provider. You pay your rent directly to them, not the University.

The University remains involved in processes relating to your tenancy throughout your stay, and you'll still have access to the same services, for example, Student Wellbeing Services.

Some of the details around cancellations and your prepayment are slightly different to the standard University policies or processes, and this information will be included in your contract, so please read through it carefully. 

UCAS' definition of private halls of residence providers has lots of helpful information.

I have a disability. What do I need to do to get help with my accommodation?

If you disclosed a disability or medical need on your UCAS form, Student Wellbeing should have been in contact with you.

If you didn't disclose this on UCAS, please email studentwellbeing@bathspa.ac.uk for further information.

You can also request further information about disability support at Bath Spa and the Disabled Students' Allowance (DSA).

About my room

Can I stay in my room over the Christmas and Easter holidays?

You can stay in your room or store your belongings throughout the entirety of your contract. 

Can I have a fridge in my room?

Fridges aren't allowed in study rooms unless there's a medical need. To apply to bring your own fridge on medical grounds, please contact Student Wellbeing Services, who'll liaise with us. Please note: we don't provide fridges.

Is all accommodation mixed?

Generally accommodation is mixed, but we may be able to arrange single-sex accommodation if there's demand. Please make it clear on your application form if you want to live in a single-sex flat. We'll do our best to accommodate this but it can't be guaranteed.

What size is my bed?

Bed sizes vary between the different room types, so please check your room allocation to ensure you bring the correct duvet and sheet set with you.

Here's a general guide:

  • Lakeside - single beds
  • Gardens - 124cm x 194cm - this is between a double and small double bed and we recommend bringing double bedding (with a non-fitted sheet)
  • Bankside House - single beds
  • Waterside Court - single beds
  • Charlton Court - 3/4 size beds
  • Twerton Mill - small-double beds

Private studio flat (accessible)

Yes, you'll need to buy your own TV licence.

Can I bring a pet?

You're not permitted to bring any animal, including a bird, fish or any other creature. This will be stated as a condition in all our accommodation contracts. Students with therapy animals may be an exception but this would need to be discussed and authorised by the Student Wellbeing team prior to joining the University.

Do I need to pay any utility bills?

All utility bills (including heating, hot water and internet) are included in your rent, apart from a TV licence. You'll need to buy your own TV licence. 

Can I bring a car?

Unless you're a blue badge holder, you won't be able to bring your car with you to the University, however all our halls are within short walking distance of Bath's excellent public transport system. 

Can I smoke in my room?

Smoking is strictly prohibited inside all student accommodation, including your study room or any indoor communal areas; there are dedicated outdoor smoking areas by your halls or common areas.

The use of e-cigarettes and vaping is also not permitted inside any University building.

Can I bring my musical instruments? Will they fit into my room?

Although you're very welcome to bring musical instruments, room sizes will vary, so please check before bringing any large instruments. Please also be mindful of our regulations on noise when playing instruments.

Where can I purchase items for my room?

For students arriving in September, Uni Kit Out can arrange for bedding/kitchens to arrive at the University before you move in. 

What happens if I move into halls, then decide I want to live somewhere else?

You're legally responsible for paying the total accommodation fees for the year and should refer to the terms and conditions of your contract. Under no circumstances should students enter into two different contracts for accommodation for the same year. Learn more about tenancy agreements.

Information for Bath Spa University London students

Most of our accommodation expertise and experience is in the Bath and Somerset area, but we recognise that students attending BSU London need support finding suitable housing within reach of the Hackney campus. Here are some of our tips:

Find a room

Agencies and landlords may advertise properties on sites such as Zoopla and Rightmove. These are usually most suitable if you have a group of students to live with.

If you're looking for a room on your own, SpareRoom can be a great starting point. Ads tend to offer one room within an existing household. Contract lengths can be more flexible.

Find housemates

You may wish to join the Bath Spa Student House Hunting Discord page to look for accommodation. We've set up a Bath Spa University London channel and we direct students who approach us with spare rooms to advertise here.

Please email accommodation@bathspa.ac.uk to request access to our Discord server.

Purpose-built student accommodation 

Multiple providers offer student accommodation in East and Central London, and many are advertised and reviewed on Student Crowd. These are often slightly more expensive but include the cost of bills. These are usually longer-term solutions: 

iQ Student Accommodation has several locations in the vicinity of BSU London:

Short-term stays

Hostels are typically a cheaper alternative to short-term accommodation if needed for less than a few weeks. However, depending on the provider and length of stay, this is not always cheaper so please browse around to compare prices.

Some local options in the Hackney area include: 

  • Hackney Hub 
  • Park Villa Hostel 
  • Stuart Rooms 
  • The Dictionary Hostel 

Please be aware these hostels include cooking facilities and depending on the hostel you could be roomed in a dormitory with quite a few other people. 

AirBnB is also another popular short-term option.