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Accessibility Statement for MyBathSpa – Bath Spa University

Accessibility statement for MyBathSpa

This accessibility statement applies to the MyBathSpa web application and applies to the desktop version available at https://my.bathspa.ac.uk and the native iOS and Android applications.  

This web app is supplied by a third party - CampusM - and is an application which has been built by ExLibris and run by Bath Spa University for students and staff to access information and services. 

ExLibris are responsible for the accessibility of the technical infrastructure and user interface of the application.

View the CampusM accessibility statement.

The accessibility of the content contained in the MyBathSpa app is the responsibility of Bath Spa University content editors.

We want as many people as possible to be able to use this web application. For example, that means you should be able to:

  • navigate most of the web application using a keyboard only

  • listen to most of the web and native application using a screen reader

  • navigate most of the web and native application using speech recognition software

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • A small number of features are challenging to navigate using just a keyboard, all the main features and scenarios are available using keyboard only

  • Zooming and scaling is not currently possible

  • The app links to other websites, systems and content that may not be fully accessible

  • Some systems integrations may not be fully accessible

  • Some links may not provide enough context for screen reader users

  • Some illogical heading structure are present

  • Some colour combinations used do not provide sufficient colour contrast

Feedback and contact information

If you need information on this website in a different format please contact studentcomms@bathspa.ac.uk.

Please include details of the content needed and the required format or the service you are trying to access. We will then work with the team who own the content or the service to get you what you need.

We'll review your request and will get back to you within five working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact studentcomms@bathspa.ac.uk.

We'll respond as soon as possible but this will be no more than five working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Find out how to contact the University.

If you’d like more information about accessibility and resources for students, please visit our Student Wellbeing Services’ Accessibility and Disability page.

Technical information about this website’s accessibility

Bath Spa University is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • Content was found to rely on cascading style sheets (CSS). This fails WCAG success criterion 4.1.2 Name, Role, Value. We aim to work with our supplier to fix this issue by November 2023.
  • Some of the colour combinations used fail to meet minimum contrast requirements. This fails WCAG success criterion 1.4.3 Contrast minimum. We aim to work with our supplier to fix this issue by November 2023.
  • You cannot use pinch or zoom to magnify the application content. This fails WCAG success criterion 1.4.4 Resize text. We aim to work with our supplier to fix this issue by November 2023.
  • Some illogical heading structures are present. This fails WCAG success criterion 1.3.1 Info and Relationships. We aim to work with our supplier to fix this issue by November 2023.
  • Some pages are present that contain moving content. This fails WCAG success criterion 2.2.2 Pause, Stop, Hide. We aim to work with our supplier to fix this issue by November 2023.
  • Some links lack a description that provides enough content to screen reader users. This partially fails 2.4.4. Link Purpose (In Context). We aim to work with our supplier to fix this issue by November 2023.
  • The scrolling banner on the homepage of the app contains text as an image which also act as links. These links therefore contain no discernable text. This fails WCAG success criterion 4.1.2 Name, Role, Value and 2.4.4: Link Purpose (In Context). We aim to work with our supplier to fix this issue by November 2023.

Disproportionate burden

At this time, we have not made any disproportionate burden claims.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

There may be some links to PDF or other documents from the MyBathspa application. 

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. 

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

There may be some links to live video streams from the MyBathspa application. 

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

The MyBathSpa app is built on a third party application called CampusM. The structure, standards and technical development is provided by our supplier, Ex Libris. We will continue working with the supplier to make suggestions about how they can make improvements to the accessibility of their application.

Preparation of this accessibility statement

This statement was prepared on 11 November 2022. It was last reviewed on 11 November 2022.

The CampusM web app and the iOS and Android applications were last tested on 30 October 2019. The tests were carried out by the Digital Accessibility Centre on behalf of ExLibris and are available on the ExLibris website: 

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