Students living within Bath Spa halls of residence should make themselves familiar with the Accommodation Code of Conduct. It contains details on the procedures we'll use if a student in halls of residence behaves in a way that has a negative impact on others, breaches any of the terms and conditions of the Residents' Handbook, or commits a criminal offence.

• Accommodation Code of Conduct Procedure (.pdf)
• Student Disciplinary Procedure (.pdf)

For the terms and conditions regarding cancellation of Bath Spa managed accommodation please see the link below.

• BSU Occupation Licence Agreement

For our short term and emergency accommodation policy, please see the link below:

• Short-Term / Emergency Accommodation Policy (.pdf)

Students have a right to a high standard of accommodation and we'll act to ensure that these standards are maintained. If you have a problem or complaint, first and foremost it's important that you get in touch to talk about it with a member of the Student Accommodation Team. If you prefer, this can be communicated in writing.

Please note that your complaint will be treated in a confidential way. We'll only talk to or correspond with another person (including your family) about your complaint if you provide written authority for us to do so. The majority of complaints can be satisfactorily resolved in this way and this is known as Local Informal Resolution, as outlined within the Student Complaints Procedure.     

If you feel your complaint has not been satisfactorily resolved by the Student Accommodation Team, you can submit a Formal Complaint using the University Complaints Procedure. Further details on how to do this can be found here.

We offer rooms in our University-managed halls of residence but also rooms in private halls of residence, managed by external housing providers.

These are what's known as "nomination properties." This means that you apply to live in them via the University's application process but your tenancy agreement is with the external or third-party provider, not the University.

We remain involved in your tenancy throughout your stay, and you'll have access to the same student services, such as Student Wellbeing Services.

Some of details around cancellations and your prepayment are different to the standard University policies or process, and this information will be included in your contract, so please read it carefully. 

UCAS' has a definition of private halls of residence providers, along with other helpful information.

Bath Spa University insures the building and its own contents against loss or damage due to fire and flood. Please note the following:

• The University does not insure against negligence, accident or vandalism, and in the event of being responsible for such an occurrence you may be charged accordingly
• The University does not accept responsibility for the loss of, theft of, or damage to residents’ or other individuals’ property
• The University has arranged possessions insurance with Howden Insurance to cover your possessions whilst living in University managed accommodation.
• It is your responsibility to check the scope and level of the insurance cover and arrange additional cover as required
• The Policy Number is: Bath Spa University HH1216. You can view your full policy details and extend cover
• Find out more in the insurance policy document below

Group Contents Insurance Policy

If something breaks or stops working in your accommodation, please report this promptly to the Maintenance Team. One of our Maintenance Team will then come to assess the problem and arrange for a repair to be carried out.

You can report any repair via MyServices: in the following way: 

1. Log into MyServices where you’ll be able to log a job with the Buildings Maintenance team in the Estates and Services department
2. Enter the problem in the description box, ensuring to include your name and room number.
3. When a request for maintenance has been received and logged by the Maintenance Team you'll receive an email notification.

Please note that maintenance work can take place from 8am onwards.

Students that fail to report problems when they occur may be held liable for any subsequent damage that may happen as a result of neglect.

Out of hours repairs reporting

If you report a repair outside of office hours, Monday to Thursday 8am - 4:30pm (4pm Friday), the request will be responded to the next working day.

Emergency repairs

If you discover an issue that requires immediate action to be taken e.g.:

• Serious flooding and leaks
• Loss of water supply
• Complete loss of all electricity
• Hazards affecting immediate safety of residents.

please contact the Security Team at Newton Park on +44 (0)1225 875555.

You can also contact Security by phoning 5555 if you have an internal phone in your flat. Security will determine the severity of the problem and call out emergency contractors if necessary.

For information on our Maintenance response times, please read the Service level agreement.

• Estates and Services Department Snow Clearing/Ice Gritting Policy