Quick guides and signposts to key IT services such as MyServices, Ultra and more...
What is MyServices?
MyServices is your self-service portal for problem solving and requesting support. You can contact a number of departments through it, including the IT Service Desk and Student and Registry Services.
How to use MyServices
Search with the search bar at the top of the page, using keywords related to your issue.
Select any relevant pages from the search results
Read to see if there’s a solution to your problem
Request support by clicking on the ‘log a call’ button on the most appropriate page.
Your Bath Spa login
You have a single email, username and password for access to University systems.
Student usernames are your six-digit student number, and student emails are provided during registration.
Staff usernames are provided by your line manager during onboarding.
Multiple failed login attempts lock your account for 1 hour.
If it’s urgent, you can contact the IT Service Desk via telephone on 01225 876500.
ID Cards
Students receive ID cards after registration. You can order a replacement card if needed from the AppHub.
Staff ID cards are collected from the Newton Park Security Lodge during onboarding. If you need a replacement, request one from your line manager, who can order via MyServices.
Ultra is our virtual learning environment where you'll find your course content and learning resources.
Student introduction to Ultra (VLE)
Microsoft 365
Microsoft 365 All students get free access to Microsoft 365, just log in with your Bath Spa account. If you need assistance, you can get help on MyServices.
Adobe Creative Cloud
Bath Spa is one of the UK’s first Adobe Creative Campuses, and all students at Bath Spa and Bath Spa University London receive access to the entire Adobe Creative Cloud applications with their Bath Spa login.
Lucid Visual Collaboration Suite
All staff and students at Bath Spa now have a license to the Lucid Visual Collaboration Suite, giving you both a digital whiteboard and an industry-relevant diagramming tool with hundreds of templates used by industries throughout the world. Just select the Office 365 option and use your Bath Spa email login.
Course-specific software
Many software suites are for specific course use only (SPSS, Nvivo, ArcGIS, Autodesk Fusion 360, etc) - you’ll be directed on these during your course. Read more on MyServices.
Please note: Many of the instructions above link to MyServices, which you'll need a Bath Spa University account to access. If you're a current student or staff member and can't access MyServices, please contact the IT Service Desk on +44 (0)1225 876500.
Recommended specifications for laptops
We've identified a minimum laptop specification that will give you the basic functionality to complete your studies. Some courses may require a higher specification.
If this is the case, your course or subject leader will be able to advise you on the most suitable laptop for your course.
Intel i5 10th gen or newer (AMD Ryzen 5 3500U or higher)
Windows 10 or 11
8 GB of RAM (16GB recommended)
250 GB SSD (or larger, HDD not recommended)
(Additional storage may be required for large files)
M1 Macbook Air or newer (M2 or M3 also suitable)
macOS Ventura
8 GB of RAM (16 GB recommended)
250 GB SSD (or larger if required)
(Additional storage may be required for large files)
Chromebooks may be able to be used, but we do not recommend them. It's strongly recommended that you check your course requirements thoroughly before purchasing a Chromebook to use for your studies, as it may not be suitable for all courses (e.g. acting, drama, design and computing courses).
While Chromebooks can be fine for basic tasks such as browsing the internet and checking email, Chromebooks typically can't use software such as the Microsoft 365 desktop applications that you can access for free, or Adobe Creative Cloud, as they require Windows or macOS computers to install.
We're an Adobe Creative Campus, meaning everyone can use the Adobe suite of apps, whether it's a part of their course or not. We highly recommend checking Adobe’s system requirementsfor the app you plan on using before purchasing a laptop. Some Adobe applications may be more demanding and the devices recommended above may not be suitable.
Student Digital Learning Assistants
Did you know that you can get help using digital tools for learning from other students?
During term time, our Student Digital Learning Assistants are available in-person and online every weekday between 10am-2pm. You can drop in at Commons or book an appointment. They can help with:
