The Mental Health, Wellbeing and Advice Helpline is a confidential professional and free service provided by Student Wellbeing Services in partnership with Health Assured to give BSU students immediate access to advice and support 24 hours a day, 7 days a week, 365 days a year. Call +44 (0)800 028 3766.

I need help now

Students can speak with a trained practitioner about a range of subjects including stress and anxiety, debt, education pressures, low mood, relationships, legal queries or anything else you feel is impacting on your mental health and wellbeing.

You can access the service through a confidential, freephone telephone line, an online chat function through the app or by requesting a call back.

In the event of a significant risk being identified, personal data may be shared with third parties, including the emergency services, and a risk report will be made to Student Wellbeing Services. Please read the Bath Spa University and Health Assured privacy notices and you can also find further information in the What about privacy section below.

How do I access support by phone?

Access this service directly by calling the number below. You can also download the app where you can video call or live chat. 

The Wellbeing Helpline is a free, confidential, in the moment support service.

The service is available 24/7, 365 days a year and covers topics including (but not limited to):

  • Stress
  • Anxiety
  • Financial issues
  • Loss and grief
  • Educational worries
  • Relationship problems
  • Substance abuse issues

As a Bath Spa Student you have access to the Wisdom app which is provided alongside the Wellbeing Helpline. The app can help you track your wellness, improve your mental health, and stay resilient during tough times as well as many other things.

How do I use the app?

Search for Wisdom in your Google Play or Apple Store. Once you have downloaded the Wisdom app, you will need the code MHA173635 to get access. 

The Helpline is confidential. In order to provide the best service, however, advisors will ask for a few details. They'll need your name, address, contact number and date of birth. They'll also ask if its ok to leave a voicemail or send you an SMS - its fine to say no to these. Health Assured treat your data with total confidence. All employees are bound by ethical and legal frameworks and the service is ISO27001 accredited. 

Health Assured provide a confidential service. However, if it is deemed that you are an immediate risk to yourself or others, we may inform the Emergency Services and your university. Please read the Bath Spa University and Health Assured privacy notices for further detail.